Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform. As a Canadian-based sports betting and online casino operator, we are committed to transparency regarding data collection practices and compliance with applicable privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA). This policy outlines the types of cookies we employ, their purposes, and how you can manage your cookie preferences while using our gaming services.
1. What Are Cookies
Cookies are small text files that are stored on your device when you visit our website or use our mobile application. These files contain information that helps us recognize your device and remember certain information about your visit. Cookies are widely used by online gaming platforms to enhance user experience, maintain session security, and provide personalized content. They play a crucial role in ensuring the functionality and security of online gambling services, particularly in maintaining responsible gaming features and age verification protocols required under Canadian gaming regulations.
Similar technologies include web beacons, pixel tags, local storage objects, and mobile device identifiers. These technologies work alongside cookies to collect information about your gaming preferences, betting patterns, and platform usage to improve our services and ensure compliance with responsible gambling requirements established by provincial gaming authorities across Canada.
2. Types of Cookies We Use
Our platform utilizes various categories of cookies, each serving specific functions essential for online gaming operations. The following table provides detailed information about cookie types, their purposes, and retention periods:
| Cookie Type | Purpose | Duration | Examples |
|---|---|---|---|
| Essential Cookies | Enable basic website functionality, user authentication, security features, and age verification processes required for legal gaming operations | Session or up to 12 months | Login status, shopping cart, security tokens, session management |
| Functional Cookies | Remember user preferences, gaming settings, responsible gambling limits, and language selections to personalize your experience | Up to 24 months | Preferred language, betting limits, game preferences, display settings |
| Analytics Cookies | Collect information about platform usage, popular games, user behavior patterns to improve services and identify potential problem gambling indicators | Up to 26 months | Google Analytics, internal analytics, performance monitoring |
| Marketing Cookies | Track gaming activity across websites to deliver relevant promotional content and measure advertising campaign effectiveness | Up to 13 months | Advertising networks, social media pixels, remarketing tags |
3. Essential Cookies and Legal Compliance
Essential cookies are strictly necessary for our platform to function properly and comply with Canadian gaming regulations. These cookies enable critical security features including fraud prevention, age verification, and responsible gambling tools mandated by provincial gaming commissions. They facilitate secure payment processing, maintain user authentication throughout gaming sessions, and ensure compliance with anti-money laundering requirements under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act.
Without these essential cookies, we cannot provide safe and legal gaming services, verify player eligibility, or maintain the security standards required for financial transactions. These cookies also enable responsible gambling features such as deposit limits, session time reminders, and self-exclusion tools that protect players and fulfill our regulatory obligations as a licensed gaming operator in Canada.
4. Functional and Performance Cookies
Functional cookies enhance your gaming experience by remembering your preferences and settings across sessions. These cookies store information about your preferred games, betting limits, notification preferences, and display options. They enable features like quick bet placement, favorite game lists, and customized dashboard layouts that make your gaming experience more efficient and enjoyable.
Performance cookies help us understand how players interact with our platform, which games are most popular, and where technical issues may occur. This information is crucial for optimizing game loading times, improving mobile compatibility, and ensuring smooth gameplay across all devices. We use this data to identify and resolve technical problems, enhance game selection, and develop new features that meet player expectations and gaming industry standards in Canada.
5. Analytics and Advertising Cookies
Analytics cookies collect aggregated data about platform usage, including page visits, session duration, game preferences, and user journey patterns. This information helps us understand player behavior, improve game offerings, and identify trends in the Canadian online gaming market. We may use third-party analytics services like Google Analytics, which have their own privacy policies and data handling practices.
Advertising cookies enable us to display relevant promotional content and measure the effectiveness of marketing campaigns. These cookies track your interactions with promotional materials, bonus offers, and tournament announcements to provide personalized marketing content. They also help us comply with responsible gambling advertising guidelines by ensuring promotional materials are appropriate and not excessive for individual players.
6. Managing Your Cookie Preferences
You have several options for managing cookies on our platform and in your web browser. Our cookie consent banner allows you to accept or decline non-essential cookies when you first visit our website. You can modify these preferences at any time through our cookie settings panel, accessible from the website footer or account dashboard.
Browser-level cookie management options include:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and site data
- Mobile browsers: Access privacy settings through browser menu options
Please note that disabling certain cookies may limit platform functionality, prevent access to account features, or interfere with responsible gambling tools required for legal gaming operations in Canada.
7. Third-Party Cookies and External Services
Our platform may include third-party services that set their own cookies, including payment processors, game providers, customer support tools, and analytics services. These external services operate under their own privacy policies and cookie practices, which may differ from our policies. We work only with reputable service providers who maintain appropriate data protection standards and comply with Canadian privacy legislation.
Social media integration, live chat support, and payment processing services may place cookies on your device to enable their functionality. We recommend reviewing the privacy policies of these third-party services to understand their data collection and cookie usage practices. Where possible, we configure third-party services to minimize data collection and respect your privacy preferences.
8. Updates and Contact Information
This Cookie Policy may be updated periodically to reflect changes in our services, legal requirements, or industry best practices. We will notify registered users of significant policy changes through email notifications or platform announcements. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Last updated: January 28, 2026
If you have questions about our cookie practices, need assistance managing your preferences, or require additional information about data collection on our platform, please contact our privacy team through the customer support channels available in your account dashboard or website contact form. We are committed to addressing your privacy concerns and ensuring transparent communication about our data practices in accordance with Canadian privacy legislation and gaming regulations.